FAQ

Yes, you can shop on Solarlogic without creating an account. Simply follow these steps:

1. Select your desired items by clicking the "Add to Cart" button.
2. Click "Go to Cart" or the shopping cart icon in the top right to view your selected items. Here, you can review, adjust quantities, and check shipping costs.
3. Click "Proceed to Checkout" when you are ready to finalize your order.
4. Enter your billing address and, if applicable, a different shipping address. Choose your payment method and complete your purchase by clicking "Order Now."
5. You will receive a confirmation email with your order details and a personal support link.

If your billing address changes, please update it on Solarlogic for accurate order processing. Here's how:

1. If you're not logged in, click "Account" at the top right and sign in with your details.
2. After signing in, click "Account" again and select "Profile."
3. In your profile, you will see your current billing address, which you can easily modify.
4. Once you’ve made the changes, click "Save."

If you need to update your shipping address, follow these simple steps:

1. Log in to your account and navigate to "Account" > "Profile."
2. Under "Account Management," click "Shipping Addresses."
3. Here, you can modify or delete any existing shipping addresses. To add a new one, just click "Add Address" and save it.
4. To modify an existing address, select it from the list, make the necessary changes, and click "Save."

If you've already placed an order and wish to change your shipping address before it’s processed, you can do so via the order details in your personal support link or "My Orders" section, provided the seller hasn't yet started processing your order.

If you need to update your shipping address, follow these simple steps:

1. Log in to your account and navigate to "Account" > "Profile."
2. Under "Account Management," click "Shipping Addresses."
3. Here, you can modify or delete any existing shipping addresses. To add a new one, just click "Add Address" and save it.
4. To modify an existing address, select it from the list, make the necessary changes, and click "Save."

If you've already placed an order and wish to change your shipping address before it’s processed, you can do so via the order details in your personal support link or "My Orders" section, provided the seller hasn't yet started processing your order.

Adding a new shipping address is simple:

1. Log into your Solarlogic account.
2. Go to "Account" > "Profile" > "Shipping Addresses."
3. Add your new address in the provided form and click "Save." It will then appear in your list of shipping addresses.

If you forget your password, follow these steps to reset it:

1. Click "Account" and then "Login."
2. Click the “Forgot Password” link.
3. Enter the email address associated with your account and submit. You’ll receive a verification code via email.
4. Use the code to create a new password and save it.